WARRANTY MANAGEMENT

Every year, many organisations lose millions of money due to warranty claims processing issues. There is a dire need for effective warranty management that can reduce warranty spend, improve the quality of products, increase supplier recovery and enhance end-customer satisfaction. Holostik provides an effective management process through which one can track all warranties throughout the lifecycle of the product. The process not only ensures improved customer satisfaction but increased product quality and reduced service costs. Through our automated warranty claim systems and installed base asset tracking, the service organisations will be able to create, administer, and track warranties, claims and assets through their full lifecycles. This would serve as a three-in-one process.  It will allow the third parties to submit valid claims and receive credits. Secondly, the customer service can verify coverage and initiate recovery, and thirdly the field technicians can track asset history and replace in-warranty parts.

Our Process

On purchasing the product secured with a holographic label with a QR code, the consumer authenticates their product by scanning it.

On authentication, the information of the user and the product (manufacturing date, expiry date, warranty period etc) feeds in the database of the manufacturer.

Whenever the consumer wishes to get their product replaced or exchanged, they just have to go to the retailer from where they bought the product and they will get all the details.

This will save the pain of keeping the warranty cards in possession for longer periods.

Key Benefits

Increase in Profits

Happy Customers

Increase in Productivity

Reports Generation

Better Customer Engagement

Cross Selling/Up Seling

Marketing Campaign

Better Inventory Planning

Centralise Database

Methods to Authenticate

SMS

Web

Smart Devices

Hand-held Terminal

Key Benefits

Increase in Profits

Happy Customers

Cross Selling/Up Seling

Increase in Productivity

Centralise Database

Better Customer Engagement

Marketing Campaign

Better Inventory Planning

Reports Generation

Methods to Authenticate

SMS

Web

Smart Devices

Hand-held Terminal

User Industries

Agro

FMCG

Education

Automobile

Electronics

Lubricants

Government

Bank

Pharmaceuticals

Liquor

Apparel and Fashion

Tobbaco

CASE STUDIES

Know how we helped our folks fight counterfeiting; everything right from the problems faced till the successful implementation of our solutions!

Success Stories

We share a little part in their successful ventures. Know more of their victorious fight against counterfeiting!